Support
How can we help?
Find answers to common questions or get in touch with our team.
Common topics
Credit and billing
Questions about credits, durations, and the full-consumption-at-start rule.
Learn more →How it works
Setup, blueprint, live interview, and report flow.
Learn more →Privacy and data
How we handle your data, raw video, and derived signals.
Learn more →Accessibility
Accommodations, keyboard navigation, and text alternatives.
Learn more →Terms of service
The terms that govern your use of SkillPrep.
Learn more →Interviewers
Browse the interviewer directory and profiles.
Learn more →How to reference a support issue
When contacting support, include the following details so we can locate your session and respond quickly:
- Request ID — found in the API response header or error message (e.g.
req-xxxxxxxx) - Session or interview ID — visible on the history page or in the interview URL
- Date and time — when the issue occurred, including your timezone
- Brief description — what you expected and what happened instead
Email us at support@skillprep.tech with the above details and we will get back to you.